Welcome to Red Riding. As a customer of Red Riding, your trust is our most important asset. We take the protection and proper use of your personal information seriously and are committed to protecting your personal information in our possession. In order to preserve your trust, we want you to understand what personal information we may collect from you, how we use such information, and the choices you have regarding our use of this information.
In this policy, "personal information" means any information by which you can be identified or contacted, such as your name (first and last), address (city, state, zip), email address, telephone number, etc.
Categories of Information We Collect
We collect personal information when communicating or interacting with you through Red Riding.in, Some examples include:
- registering for a shopping account, Wish List on our website
- when you request that merchandise be sent to you or others, make purchases or returns with us, place an order with us online, via phone, mail, email or fax, or request an e-receipt
- fulfilling orders you place and delivering packages
- requesting a catalog or other content and communications from us or when offering recommendations to you
- subscribing to Red Riding.in, Email Updates (our email newsletter) or other communications from us or managing your preferences with us
- applying for an account with us
- your Financial Account numbers when transacting with us
- interacting with our websites or mobile sites, mobile applications and services
- when you participate in any of our programs such as contests, sweepstakes, surveys, loyalty programs, etc.
- when you apply for employment which may include your social security number or social insurance number
- working with our salespeople who assist you with your fashion needs and purchases
- contacting us with a comment, question or complaint
We may also collect personal information about you from other third parties, such as demographic firms, to make our future service and marketing efforts more efficient and personalized for you. We may combine all information we collect and we may disclose this information within our corporate family of companies or our service providers. When you visit our websites we may also gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses or other device identifiers, browser information, Internet Service Provider (ISP), operating system, location, date/time stamp and clickstream data.
How We Use Your Information
We use the personal information that we and our service providers collect to conduct our business and to provide you with the best possible products, services and experience. We may collect and use your information to provide you products and services, notify you of product recalls or safety issues, process and respond to your application for current or future career opportunities, process membership requests when you apply or otherwise administer your participation in our programs, to respond to your comments, questions or complaints, determine your satisfaction with our programs and service, to personalize your experiences, if you ask us to, send you marketing communications and other information you have chosen to receive regarding our products, services, marketing or special events. We also use your personal information for our everyday business purposes such as security, payment processing, analytics, operations, fraud detection and prevention, reporting, making back-ups and legal compliance.
How We Share Your Information
To best serve you, we may share your personal information with other members of Red Riding.in and with service providers that provide support services to us or that help us market our products and services, administer our programs, operations, fulfill your requests, surveys, contests, sweepstakes and product reviews, or provide you with membership information. Service providers, third parties who perform services on our behalf, are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from us. We may also, in certain instances, disclose your personal information when we have reason to believe that it is necessary to identify you, contact you, to advise you of a product recall, detect and protect you or us from fraud or theft, manage information security or bring legal action to protect your rights or the rights of Red Riding or others. We may also disclose your personal information when you ask us to do so or when we believe it is required or permitted by law.
Third-Party Advertising Partners
We use third-party service providers to serve advertisements (banners or links) on our behalf across the Internet.
In addition to the information about your visits to our website, our service providers may also use the information about your visits to other websites to target advertisements for products and services available from Red Riding.
Facebook Custom Audience Ads from Red Riding
We may display interest-based ads to you when you are using Facebook through a tool offered by Facebook called the Custom Audience Tool. This tool allows us to personalize our ads based on your shopping experience with us. We do not share any of your personal information, including your shopping history, with Facebook. The tool lets Red Riding convert your email address to a unique number that Facebook uses to match to unique numbers Facebook generates from email addresses of its users.
We respect your need to be able to access and update the personal information that you have provided to us. If you have registered online, you may access and update your personal information at any time by logging into your account. You may also request access and update your personal information by email or writing to the Red Riding Office at the contact information set out below (subject to certain exceptions and as prescribed by law). We may request certain personal information to verify the identity of the individual seeking access to their personal information records.
We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personal information transmitted to us using this website. To help guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only Red Riding is able to decode your information. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
Although we keep our members safe with all these technologies we suggest, our users are requested to follow and keep in mind the following practices.
- Please do not share your user name and password
- Create passwords that are hard to guess
- Be cautious while using a public computer as they may contain key logger software designed to steal your information.
- Always remember to sign out if you are not using your own computer, for safety reasons.